We aim to ensure you are satisfied with your purchase. If you are not, we are here to help.

1. Eligibility for Returns

• Items must be unused, in their original condition, and returned within 14 days of delivery.

• Perishable goods, opened beverages, and custom orders are non-refundable.

2. Return Process

• Contact us at nyrootskavabar@gmail.com with your order details to initiate a return.

• Once your return is approved, you will receive instructions for returning the product.

3. Refunds

• Refunds will be processed within 5-7 business days of receiving the returned item.

• Refunds will be issued to the original payment method. Shipping fees are non-refundable.

4. Exchanges

• If you wish to exchange an item, please follow the return process and indicate the product you would like in exchange. Exchanges are subject to product availability.

5. Damaged or Defective Items

• If you receive a damaged or defective item, contact us within 7 days of delivery with photos of the issue. We will provide a replacement or refund, as applicable.

For any questions or concerns, please reach out to us at nyrootskavabar@gmail.com. We appreciate your support and look forward to serving you!